Terms of Service

1. Who we are

MAND INVEST 12003 WA LLC ("Mand Digital," "we," "us," or "our") operates publicly under the brand name Mand Digital. Mand Digital is a trade name; the contracting party in every engagement is MAND INVEST 12003 WA LLC.

This website is informational. No contract for a project is formed by browsing it, by requesting a quote or by receiving a proposal. A project begins only when the client accepts a Project Agreement, as described in section 3.

2. What the service is

We design and build institutional, lead-generation websites for small and medium businesses in the United States, and we offer search engine optimization (SEO) and digital advertising services. Each engagement is scoped individually.

A website project typically covers copy written for the business from the information the client supplies, technical and on-page SEO fundamentals, a lead form that delivers inquiries to an email address the client provides, analytics configuration when the client provides or creates the appropriate account, and deployment to hosting the client owns. AI is used in production and a person reviews the work.

The pages, features, languages, deliverables and any optional work included in a particular project are those stated in the proposal and Project Agreement for that project. Nothing on this website is a standard package, a fixed scope or a universal price.

Unless a proposal states otherwise, e-commerce, logo design, Google Business Profile setup, ongoing SEO services and advertising management are not part of a website project. SEO and advertising engagements are scoped and quoted separately.

3. The Project Agreement controls the project

Every project engagement is governed by the Project Agreement the client accepts in the client portal at the time of contracting. That agreement sets the project-specific terms, including payment handling, cancellation, refunds and any matter particular to the engagement.

These Terms describe this website and the general way we work. Where these Terms and the accepted Project Agreement address the same subject, the Project Agreement controls for that project.

Projects contracted before the effective date of this version continue under the Project Agreement accepted at the time, including the price, payment schedule, timeline, revisions and support it sets out. This version does not change them.

4. Quotes, proposals and payment

We do not publish a standard price. Each project is quoted after we understand the business and the scope. The price, the payment schedule and the payment terms for a project are those stated in its proposal and Project Agreement.

A quote or proposal is not a contract and does not oblige either party until a Project Agreement is accepted.

There is no mandatory monthly fee payable to Mand Digital for a website and no long-term contract with us unless the client agrees to one in writing. Domain registration and hosting are paid by the client directly to those providers and are not part of the price paid to us unless a proposal states otherwise.

5. Timelines

The timeline for a project, including when a first draft is submitted for review, is the one stated in its proposal and Project Agreement. A first draft is a version for review. It is not a finished, approved or published website.

Timelines depend on the client supplying the briefing, materials, information, feedback and approvals the project requires. If we are waiting on any of them, the timeline is suspended and extended by the corresponding period. Delays caused by the client do not shorten the timeline.

6. Revisions

The number of revision rounds included in a project is the number stated in its proposal and Project Agreement. A round is a single consolidated set of change requests, not an unlimited stream of individual messages.

Additional revision rounds are available upon request and may be quoted separately. Requests that change the agreed scope, add pages, add features or amount to a redesign are treated as new work and quoted separately rather than absorbed into an included round.

7. Post-delivery support

Post-delivery support is included in a project only when its proposal and Project Agreement say so, and for the period they state.

Where it is included, that support covers the website we delivered and the scope that was agreed: corrections, small fixes and questions about how the delivered website works.

It is not a maintenance plan, it is not unlimited changes, and it is not ongoing content management, unless one is agreed in writing. New pages, new features, redesigns, additional languages and any work outside the agreed scope are not included and may be quoted separately.

8. Client responsibilities

To deliver the project we depend on the client to:

• provide accurate business information, service descriptions and service area;
• supply any images, logos, licence numbers and other materials the client wants used, and confirm they hold the rights to them;
• review previews and provide consolidated feedback within a reasonable time;
• hold, pay for and maintain the domain and hosting accounts; and
• grant the access needed for us to deploy the website, where the client asks us to handle the technical setup.

The client is responsible for the accuracy and legality of the business information supplied, including licence numbers, certifications, claims about services and any content the client asks us to publish.

9. Domain, hosting and installation

The client owns everything. The domain and the hosting are registered in the client's own name and on the client's own accounts, and the client pays those providers directly. Mand Digital is not a hosting provider and does not resell hosting.

Installation is arranged in one of three ways:

• the client already has hosting and grants us the access needed for us to install and configure the website;
• the client does not have hosting, we recommend a provider (which may be through a referral link), the account is opened in the client's own name, and the client then grants us access; or
• the client prefers to handle installation and configuration themselves.

Where a referral link is used, the account and the relationship with that provider belong to the client. We may receive a referral commission. The client is free to choose any provider.

10. Ownership and intellectual property

On receipt of the full project price, the client receives ownership of the client-specific deliverables produced for the project: the page content written for the business, the client-specific design output and the project files delivered to the client.

That transfer does not include, and we retain all rights in:

• materials Mand Digital owned or created before the project;
• reusable tools, components, libraries, systems and internal processes;
• frameworks and templates used across projects;
• our own brand, name, marks and portfolio materials; and
• third-party, open-source and licensed materials, including fonts, images, plugins and services, which remain governed by their own licences.

Third-party and licensed materials are provided to the client under the terms of their respective licences, not transferred. Until the full project price is received, all rights in the work remain with Mand Digital.

Unless the client tells us otherwise in writing, we may reference the delivered website as an example of our work.

11. No guarantee of results

We include technical and on-page SEO fundamentals. We do not guarantee, and nothing on this website should be read as guaranteeing:

• any search engine ranking, including a first-place or first-page result;
• any level of traffic;
• any number of leads or enquiries;
• any sales or revenue; or
• any specific commercial outcome.

Search engine results depend on factors outside our control, including the actions of search engines themselves, competition, and the client's own market.

12. This website

The content of this website, including prices and product descriptions, is provided for information and may be updated. Prices and terms that apply to a project are those in force and accepted at the time of contracting.

This website links to our client portal at app.manddigital.com. That portal is operated by the same company and has its own terms and privacy notice, which apply to its use.

This website is provided as-is. We do not warrant that it will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by applicable law, Mand Digital is not liable for indirect, incidental, special or consequential damages, or for lost profits, lost business or lost data, arising out of the use of this website or the services described on it.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

14. Changes to these Terms

We may update these Terms. The version and effective date at the top of this page identify the current version. Material changes take effect when published here, and do not retroactively change the terms of a project already contracted under an accepted Project Agreement.

15. Governing law

These Terms are governed by the laws of the State of Florida, United States, where MAND INVEST 12003 WA LLC is organised, without regard to its conflict-of-law rules.

Contact

Questions about this document can be sent to legal@manddigital.com.